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SHIPPING POLICY
We stock the products listed on our site. However, lingerie is shipped directly from the manufacturer within 2 business days. We normally ship all orders on the same day or within 24 - 48 hours after the order is placed (except US holidays, Saturday and Sunday. Orders placed on those days will be shipped the following business day. If your order qualifies for Free Shipping (within US only), your order will be delivered within 7-10 business days.
In the event that product that is purchased is out of stock in our store you will be notified of the order status and your item will be shipped as soon as it is back in stock. At your request, we can substitute an out of stock item for an item that is in stock.
Occasionally manufacturers change or discontinue products that we offer. Should this happen to an item you have ordered, we will provide you a product of equal or greater value, but in some cases shapes and colors may vary slightly.
We reserve the right to select the shipping method for Free Shipping. You will receive an email notification to the e-mail address we have on file when your order has been shipped. Fantasy, Inc. will not be responsible for any lost or stolen packages left at your door from USPS, UPS, or FedEx. If you do not feel comfortable having shipping carriers leave your package at your door, please include an alternate shipping address (other than your billing address) or leave an order comment and request for a signature confirmation (extra fee's will apply). We will gladly add this option for you when shipping your package. All orders over $100 will require an adult signature.
INTERNATIONAL SHIPPING
Contact us for an international shipping quote before ordering WE WILL NOT SHIP TO WAR TORN COUNTRIES OR COUNTRIES WE ARE AT WAR WITH ! In the event that a US Serviceman would like to place an order and have it shipped to his/her post, we will ship to a FPO only! Extra fees may apply.
We ship orders worldwide via United States Postal Services, UPS. Free shipping only applies to an address located in the continental US. Only USPS Global Express Mail shipping method has a tracking number. We recommend this method of shipping for international shipping to ensure your order reaches you fast and safely, especially for orders over $100 USD. For other shipping methods (Global Airmail or Global Priority), since there is no tracking available. Please be patient if you haven't received your package as of the expected date. Most package delivery delays are caused by "Customs Services" in your country for any number of reasons. All non delivered package claims cannot be honored until 45 days after the actual ship date of your order.
RETURNS
ALL SALES ARE FINAL! Should your item arrive damaged, you may return it unused with it's original packaging for exchange only within 7 days of receipt. Due to the nature of the products we are unable to accept returns on unsealed containers or after 7 days of receipt. Please follow manufacturer's warranty instructions where applicable.
NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION NUMBER. All RMA numbers must appear on the outside box.
DEFECTIVE/DAMAGED RETURNS
Defective products will be approved for return and will be replaced with an identical product or one of equal or greater value. Please contact Support or use the Live Help System to receive directions for your return. Live Help is available from 10:00 am - 6:00 pm Est. M-F.
All returned merchandise will to go through inspection and exchange processing which normally takes up to 48 hours. Once your returns are approved and accepted, we will ship your replacement item or issue you a store credit within 24 hrs. If the defective product is deemed to have been broken due to misuse or abuse, your product will be returned to you without refund or exchange and at your expense. Our staff will contact you with our decision and notify you of return shipping charges. Items returned and not claimed after 30 days will be disposed of at our discretion.
